Refund and Cancellation Policy for BlockAi Software Solutions

Last Updated: 12th November 2024

At BlockAi Software Solutions (“we,” “our,” or “us”), we are committed to providing quality services and ensuring customer satisfaction for our SaaS products. This Refund and Cancellation Policy outlines the terms and conditions governing the cancellation of subscriptions and refund requests. By using our services, you agree to this policy.

1. Company Information

  • Company Name: BlockAi Software Solutions
  • Address: 46, The Park Royal, Srirampura, Bhankrota, Jaipur, Rajasthan, 302026
  • GST Number: 08EFPPS8190H1ZJ

2. Eligibility for Refunds

Refunds are applicable under the following conditions:

  1. Subscription Plans:
    • If you cancel your subscription within 3 days of purchase, you are eligible for a full refund. This is applicable only to new customers subscribing to the product for the first time.
    • No refunds will be provided after the initial 7-day period.
  2. Technical Issues:
    • If technical errors on our end render the service unusable, and the issue cannot be resolved within 15 business days of reporting, a refund will be processed upon request.
  3. Double Payments:
    • If you are charged twice for the same subscription, the duplicate payment will be refunded after verification.
  4. Promotional Plans or Discounts:
    • Refunds are not applicable for services purchased under promotional pricing, discounts, or special offers unless explicitly mentioned.

3. Non-Refundable Cases

Refunds will not be provided in the following scenarios:

  1. Usage Violation:
    • If the user violates our Terms of Service or engages in unauthorized or fraudulent activity.
  2. Post-Cancellation Use:
    • If you continue using the service after requesting cancellation, refunds for the subscription period will not be granted.
  3. Lack of Use:
    • Failure to use the service during the subscription period does not warrant a refund.
  4. Third-Party Integrations:
    • We are not responsible for the performance or issues related to third-party tools or services integrated with our SaaS products.

4. Cancellation Policy

  1. Cancellation by Users:
    • Users may cancel their subscription through their account dashboard at any time.
    • Cancellations will take effect at the end of the current billing cycle. No refunds will be issued for the remaining period of the subscription once the billing cycle has started.
  2. Cancellation by BlockAi Software Solutions:
    • We reserve the right to suspend or terminate services if there is a breach of our Terms of Service or non-payment of subscription fees. In such cases, no refund will be provided.

5. Refund Request Process

To request a refund, follow these steps:

  1. Submit a Request:
    • Email us at contact@sodio.tech with the subject line “Refund Request – [Your Order/Subscription ID].”
    • Provide details such as the subscription plan, payment receipt, and reason for the refund.
  2. Verification Process:
    • We will review your request and verify the eligibility based on this policy. Additional documentation may be requested.
  3. Approval and Processing:
    • Once approved, refunds will be processed within 7-10 business days to the original payment method.
    • In case of delays, please contact your payment provider for further assistance.

6. Refunds for Annual Plans

  • If you cancel an annual plan after the initial 7-day refund window, a pro-rated refund may be granted at our discretion, deducting charges for the used period and an administrative fee.

7. Modifications to the Policy

BlockAi Software Solutions reserves the right to update or modify this Refund and Cancellation Policy at any time. Changes will be effective immediately upon posting on our website. Continued use of our services indicates your acceptance of the revised policy.

8. Contact Information

For any questions or concerns about this policy, please contact us:

  • Email: contact@sodio.tech
  • Phone: +91-9740054621
  • Address: 46, The Park Royal, Srirampura, Bhankrota, Jaipur, Rajasthan, 302026

Thank you for choosing BlockAi Software Solutions. We strive to deliver the best experience for our customers and value your trust in our services