/// TELECOM · NETWORK MONITORINGNetwork Monitoring Software for Telecom and ISPs
Fault and performance monitoring for the networks you sell — fibre, mobile and core, across every vendor — with NOC dashboards, customer-impact views and SLA reporting.
Message on WhatsAppMonitoring your own company's network? An off-the-shelf tool is the right choice — this page is for operators and ISPs.
TRUSTED BY TEAMS
Telecom network monitoring watches the network an operator or ISP sells — fibre and PON, mobile cells, microwave links, the IP core and the routers in customers’ homes — across equipment from many vendors.
Each vendor's management system sees only its own part, so the operations team switches between screens during an incident. Sodio builds telecom network monitoring software that brings them together: one view of faults and performance, the customers affected by every problem, and the service-level reports business customers expect.
/// WHICH KIND OF MONITORING?
Your Company’s Network, or the Network You Sell?
If you are monitoring your own organisation's network, use an established tool such as PRTG, Zabbix, SolarWinds or Datadog. Telecom monitoring is a different job.
Use an off-the-shelf monitoring tool when
- You monitor your own offices, servers and data centre
- Devices are standard IT equipment
- Knowing that a device is down is enough
- Nobody outside the team sees the results
Build telecom network monitoring when
- The network is the product you sell
- Equipment spans fibre, mobile, microwave and core from several vendors
- You need to know which customers each fault affects
- Business customers expect availability and SLA reports
/// WHAT IT COVERS
What Telecom Network Monitoring Covers
Fault management
Performance management
Topology and inventory
Multi-vendor collection
Customer and service impact
Fibre and PON monitoring
Mobile network KPIs
Customer premises equipment
NOC dashboards and tickets
SLA reporting
/// FROM ALARM TO REPORT
From the First Alarm to the SLA Report
Readings and alarms arrive
Data gathered from every vendor's equipment and management system
Formats are made consistent
Different vendors' data turned into one model
Something is wrong
Alarms de-duplicated, prioritised and grouped
Who is affected?
Faults mapped to the customers and services behind them
The NOC acts
Ticket raised, engineers dispatched, customers informed
The fault is closed
Availability and SLA reports updated
/// WHAT IT WATCHES
What It Watches, by Network
///AI ON MONITORING
Where AI Builds on Monitoring
Good monitoring collects the data. AI makes it manageable — fewer alarms, earlier warnings and better forecasts.
Fewer, better alarms
Each node's normal learned, and alarm storms reduced to one incident with a likely cause.
Failures seen coming
Slow degradation — weakening optics, rising errors, draining site batteries — caught before customers notice.
Capacity ahead of demand
Traffic forecast for every node and link, timed against how long upgrades take.
Each node's normal learned, and alarm storms reduced to one incident with a likely cause.
Slow degradation — weakening optics, rising errors, draining site batteries — caught before customers notice.
Traffic forecast for every node and link, timed against how long upgrades take.
/// COMPARE
IT Monitoring Tool, Vendor Management Systems or Telecom NOC Software
/// COST AND TIMELINE
What Drives the Cost and Timeline
A working single view of faults and performance for part of your network typically arrives within 30 days, with a production platform in 90.
The cost moves with six things: how many network elements and interfaces are monitored; how many vendors and protocols are involved; which network types are covered; the volume of streaming data; the systems it connects to, such as ticketing, CRM and inventory; and the depth of SLA reporting.
/// FAQ
Frequently Asked Questions
Network monitoring software watches a network's devices and links, alerts when something fails or slows down, and records performance over time. Most of it is built for IT teams monitoring their own organisation's network. Telecom network monitoring is different: it watches the network an operator or ISP sells, across thousands of devices from many vendors, and has to show which customers each problem affects.
In scale, in equipment and in what matters. An operator runs fibre, mobile, microwave and core equipment from several vendors, each with its own management system, and needs telecom-specific measures such as optical levels and cell performance. Above all, it needs to know which customers and which service levels each fault affects. General IT monitoring tools are not built for that.
Because none of them shows the whole network. Each vendor's system sees only its own equipment, so the operations team switches between screens during an incident. A telecom monitoring platform reads from all of them and presents one view — often called a manager of managers — without replacing the vendor tools engineers still use for detailed work.
Yes. Home and business routers can be monitored and managed remotely through the TR-069 and TR-369 standards, so support teams can see whether a problem is in the customer's home or in the network before sending an engineer.
Yes, and it is one of the most valuable things it does. By connecting faults to the network topology and customer inventory, every alarm can be traced to the customers and services behind it, then passed to the contact centre, the customer app and the status page.
Usually not. It reads from the vendor management systems and tools you already run. Where it makes sense, we build on proven open-source components rather than writing everything from scratch, which keeps costs down and avoids locking you in.
/// RELATED SERVICES
Related Industries and Services
Routes where scope overlaps with telecom network monitoring.
/// GET STARTED
Start With the Question Your NOC Answers Slowly
Tell us the question that takes your operations team longest to answer during an incident — often simply 'which customers are affected?' We will prepare a free solution architecture for a platform that answers it in seconds.