Refund and Cancellations Policy for BlockAI Software Solutions
Last Updated: 12 November 2025
1. Company Information
- •Company Name: BlockAI Software Solutions
- •Address: 46, The Park Royal, Srirampura, Bhankrota, Jaipur, Rajasthan, 302026
- •GST Number: 08EFPPS8190H1ZJ
2. Eligibility for Refunds
Refunds are applicable under the following conditions:
1. Subscription Plans:
- -If you cancel your subscription within 3 days of purchase, you are eligible for a full refund. This is applicable only to new customers subscribing to the product for the first time.
- -No refunds will be provided after the initial 7-day period.
2. Technical Issues:
- -If technical errors on our end render the service unusable, and the issue cannot be resolved within 15 business days of reporting, a refund will be processed upon request.
3. Double Payments:
- -If you are charged twice for the same subscription, the duplicate payment will be refunded after verification.
4. Promotional Plans or Discounts:
- -Refunds are not applicable for services purchased under promotional pricing, discounts, or special offers unless explicitly mentioned.
3. Non-Refundable Cases
Refunds will not be provided in the following scenarios:
1. Usage Violation:
If the user violates our Terms of Service or engages in unauthorized or fraudulent activity.
2. Post-Cancellation Use:
If you continue using the service after requesting cancellation, refunds for the subscription period will not be granted.
3. Lack of Use:
Failure to use the service during the subscription period does not warrant a refund.
4. Third-Party Integrations:
We are not responsible for the performance or issues related to third-party tools or services integrated with our SaaS products.
4. Cancellation Policy
1. Cancellation by Users:
- -Users may cancel their subscription through their account dashboard at any time.
- -Cancellations will take effect at the end of the current billing cycle. No refunds will be issued for the remaining period of the subscription once the billing cycle has started.
2. Cancellation by BlockAI Software Solutions:
- -We reserve the right to suspend or terminate services if there is a breach of our Terms of Service or non-payment of subscription fees. In such cases, no refund will be provided.
5. Refund Request Process
1. Submit a Request:
- -Email us at contact@sodio.tech with the subject line "Refund Request - [Your Order/Subscription ID]."
- -Provide details such as the subscription plan, payment receipt, and reason for the refund.
2. Verification Process:
- -We will review your request and verify the eligibility based on this policy. Additional documentation may be requested.
3. Approval and Processing:
- -Once approved, refunds will be processed within 7-10 business days to the original payment method.
- -In case of delays, please contact your payment provider for further assistance.
6. Refunds for Annual Plans
If you cancel an annual plan after the initial 7-day refund window, a pro-rated refund may be granted at our discretion, deducting charges for the used period and an administrative fee.
7. Modifications to the Policy
BlockAI Software Solutions reserves the right to update or modify this Refund and Cancellation Policy at any time. Changes will be effective immediately upon posting on our website. Continued use of our services indicates your acceptance of the revised policy.
8. Contact Information
For any questions or concerns about this policy, please contact us:
- •Email: contact@sodio.tech
- •Phone: +91-9740054621
- •Address: 46, The Park Royal, Srirampura, Bhankrota, Jaipur, Rajasthan, 302026
Thank you for choosing BlockAI Software Solutions. We strive to deliver the best experience for our customers and value your trust in our services.
At BlockAI Software Solutions ("we," "our," or "us"), we are committed to providing quality services and ensuring customer satisfaction for our SaaS products. This Refund and Cancellation Policy outlines the terms and conditions governing the cancellation of subscriptions and refund requests. By using our services, you agree to this policy.
Refunds are applicable under the following conditions:
1. Subscription Plans:
- - If you cancel within 3 days of purchase, you are eligible for a full refund.
- - No refunds after initial 7-day period.
2. Technical Issues:
- - Refund if issue not resolved within 15 business days.
3. Double Payments:
- - Duplicate payment refunded after verification.
4. Promotional Plans:
- - Not applicable for promotional pricing unless mentioned.
Refunds will not be provided in the following scenarios:
1. Usage Violation:
Violates Terms of Service or fraudulent activity.
2. Post-Cancellation Use:
Continue using after cancellation request.
3. Lack of Use:
Not using service doesn't warrant refund.
4. Third-Party Integrations:
Not responsible for third-party tools/services.
1. Cancellation by Users:
- - Cancel through account dashboard anytime.
- - Takes effect at end of billing cycle.
2. Cancellation by BlockAI:
- - May suspend/terminate for Terms breach or non-payment.
1. Submit a Request:
- - Email contact@sodio.tech with subject "Refund Request"
- - Provide plan, receipt, and reason details.
2. Verification Process:
We review and verify eligibility.
3. Approval and Processing:
- - Processed within 7-10 business days.
If you cancel an annual plan after the initial 7-day refund window, a pro-rated refund may be granted at our discretion, deducting charges for the used period and an administrative fee.
BlockAI Software Solutions reserves the right to update or modify this Refund and Cancellation Policy at any time. Changes will be effective immediately upon posting on our website. Continued use of our services indicates your acceptance of the revised policy.
For any questions or concerns about this policy, please contact us:
- • Email: contact@sodio.tech
- • Phone: +91-9740054621
- • Address: 46, The Park Royal, Srirampura, Bhankrota, Jaipur, Rajasthan, 302026
Thank you for choosing BlockAI Software Solutions. We strive to deliver the best experience for our customers and value your trust in our services.