/// TELECOM · BILLINGTelecom Billing Software
Rating, real-time charging and convergent billing for operators, ISPs, VoIP providers and MVNOs — built around the edge cases that break bills, and tested in parallel before any customer sees a new one.
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TRUSTED BY TEAMS
Telecom billing turns millions of calls, messages and data sessions into accurate bills — rating each one, applying plans, bundles, discounts and taxes, charging prepaid customers in real time, and collecting payment.
It looks straightforward until a promotion ends mid-month, a customer downgrades halfway through a cycle, or usage arrives after the bill has run. Sodio builds telecom billing systems for operators, ISPs, VoIP providers and MVNOs, designed around those edge cases and migrated with parallel runs, so the first bill from the new system is as right as the last one from the old.
/// IS CUSTOM RIGHT FOR YOU?
When a Billing Product Is the Right Answer
Large operators run billing suites from vendors such as Amdocs and CSG. Smaller providers have good ready-made options too — products such as Splynx and Sonar for ISPs, and PortaBilling for VoIP providers. If one fits your products and your stack, use it.
A billing product fits when
- Your plans fit the product's standard model
- You sell one kind of service
- The product connects to your other systems
- Per-subscriber pricing suits your size
Custom billing fits when
- Your bundles, offers or pricing are what set you apart
- You bill several services and want them converged
- Your CRM, provisioning and network systems need a closer fit
- Licence costs have outgrown the value of the product
/// BY PROVIDER
Telecom Billing Solutions by Provider
/// WHAT IT COVERS
What Telecom Billing Software Covers
Product and tariff configuration
Real-time charging
Usage rating
Convergent billing
Discounts, bundles and promotions
Proration and plan changes
Taxes
Invoicing
Payments, collections and dunning
Disputes and adjustments
/// THE BILL CYCLE
From Usage to a Correct Bill
Calls, data and messages happen
Usage records collected and checked for completeness
Each record is priced
Rated against the customer's plan and the right destination price
Plans and offers are applied
Allowances, bundles, discounts, proration and taxes applied
The bill run is checked
This cycle compared with the last before any invoice is sent
Bills go out and payments come in
Invoices issued; payments collected and applied
Something needs correcting
Credits and refunds applied with an audit trail
/// EDGE CASES
The Edge Cases That Break Bills
Connects to mediation and usage feeds, CRM and order systems, payment providers, telecom tax engines and accounting systems.
///AI IN BILLING
Where AI Helps Billing
The costliest billing problems are the ones customers find before you do. AI helps by finding them first.
Checking the bill run
Each bill run compared with the last before invoices go out, with unusual changes flagged for review.
Warning before bill shock
Customers heading for an unexpectedly high bill contacted before it arrives.
Explaining every bill
Changes from last month explained in plain language, to agents and directly to customers.
Each bill run compared with the last before invoices go out, with unusual changes flagged for review.
Customers heading for an unexpectedly high bill contacted before it arrives.
Changes from last month explained in plain language, to agents and directly to customers.
/// COMPARE
Billing Suite, Broadband or VoIP Billing Product, or Custom Billing
/// COST AND TIMELINE
What Drives the Cost and Timeline
A working billing engine for your main products, tested against real usage, typically arrives within 30 days, with a production system in 90. Migration adds one or more parallel bill cycles before customers move across.
The cost moves with six things: how many services and plans are billed; whether prepaid customers need real-time charging; the volume of usage records; the tax jurisdictions involved; the complexity of business accounts; and the migration from your current system.
/// FAQ
Frequently Asked Questions
Telecom billing software turns usage and subscriptions into accurate bills. It rates every call, message and data session, applies plans, bundles, discounts and taxes, produces invoices, and collects payments. In telecom it also has to charge prepaid customers in real time and handle millions of usage records a day.
Convergent billing brings prepaid and postpaid charging, and different services such as mobile, broadband and voice, into one system and one customer account. It lets an operator offer bundles across services and a single bill, instead of running separate billing systems for each product.
An online charging system charges usage in real time, while it happens, rather than rating records afterwards. It is what lets a prepaid customer's call or data session stop the moment their balance runs out. In 5G networks, the same role is played by the charging function within a converged charging system.
With parallel running. For one or more bill cycles, the old and new systems bill the same customers, and every invoice is compared line by line. Differences are investigated and fixed, and customers only move to the new system when the invoices match. It adds time, but it is the only way to be confident nobody receives a wrong bill.
By integrating a specialist telecom tax engine rather than building tax rules from scratch. In the US, telecom and VoIP services carry federal, state and local taxes and fees — including Universal Service Fund contributions and 911 fees — that vary by the customer's location. The tax engine keeps up with the rules; the billing system sends it the right location and service details.
Yes. Each has its own emphasis: recurring plans and equipment for ISPs, per-minute rating against destination rate tables for VoIP providers, and real-time prepaid charging for MVNOs. The billing engine is the same; the products, rating rules and integrations change.
/// RELATED SERVICES
Related Industries and Services
Routes where scope overlaps with telecom billing.
/// GET STARTED
Start With the Bill Your System Gets Wrong
Tell us which plan change, bundle or offer your current billing handles badly. We will prepare a free solution architecture for a billing system built around it — and a migration plan that keeps every customer's bill right.