/// TELECOM · EXPENSE MANAGEMENTTelecom Expense Management Software
Every telecom invoice, line and circuit across every carrier in one place — audited against your contracts, disputed when wrong, and charged back to the teams that use them.
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TRUSTED BY TEAMS
Telecom expense management is controlling what an organisation spends on mobile lines, circuits, internet connections and other telecom services.
For a business with many sites, carriers and countries, that means hundreds of invoices a month in different formats — and charges for lines nobody uses, services disconnected but still billed, and rates that never matched the contract. Sodio builds TEM software for enterprises and for TEM providers: invoices captured and audited automatically, errors disputed, costs allocated, and waste found before the next bill.
/// IS CUSTOM RIGHT FOR YOU?
A TEM Service, Packaged TEM Software, or Your Own Platform
If you want someone else to manage your telecom spend, use a telecom expense management service. If you want to run it yourself and your estate is standard, established TEM software such as Tangoe or Calero may fit. A custom platform earns its place in a narrower set of situations.
A service or packaged software fits when
- You want TEM handled for you, or your estate is standard
- Your carriers and countries are ones the software supports
- Telecom is the only spend in scope
- Standard ERP connections are enough
A custom TEM platform fits when
- You are a TEM provider or managed service provider building your own platform
- Your estate spans carriers, countries or formats the software handles poorly
- You want telecom, SaaS and cloud managed together
- Invoices, allocations and approvals must fit your own ERP and HR systems
/// WHAT IT COVERS
What Telecom Expense Management Software Covers
Telecom expense management solutions follow the same lifecycle everywhere: know what you have, check what you are charged, and stop paying for what you do not need.
Inventory
Invoice capture
Bill audit
Dispute management
Cost allocation and chargeback
Approval and payment
Usage and optimisation
Contract management
Starter and leaver lifecycle
Technology expense management
/// THE EXPENSE LIFECYCLE
From Invoice to Saving
An invoice arrives
Loaded automatically and matched to the inventory
Charges are checked
Compared with contracted rates and active services
Errors are challenged
Claims raised with the carrier and tracked to a credit
Costs are assigned
Charged back to the departments and sites that use them
The invoice is approved
Passed to accounts payable with the audit trail attached
Spend is reviewed
Unused services cancelled and plans resized
/// WHERE BILLS GO WRONG
Where Telecom Bills Go Wrong
Most organisations pay their telecom invoices without checking them line by line. These are the errors that go unnoticed as a result.
Connects to carrier invoice files and portals, ERP and accounts payable systems, HR systems and mobile device management platforms.
///AI IN TEM
Where AI Helps Telecom Expense Management
The difficult part of TEM is reading hundreds of invoices that were never designed to be compared. That is exactly where AI is useful.
Reading any invoice
Charges extracted from PDF and paper invoices in any carrier's format, and matched to the inventory for review.
Spotting unusual spend
Charges that do not fit a line's normal pattern flagged the month they appear, not at year end.
Drafting disputes
Dispute claims drafted with the invoice lines, contract terms and evidence attached, ready to send.
Charges extracted from PDF and paper invoices in any carrier's format, and matched to the inventory for review.
Charges that do not fit a line's normal pattern flagged the month they appear, not at year end.
Dispute claims drafted with the invoice lines, contract terms and evidence attached, ready to send.
/// COMPARE
Managed TEM Service, TEM Software or a Custom Platform
/// COST AND TIMELINE
What Drives the Cost and Timeline
A working inventory and invoice audit on a month of your real invoices typically arrives within 30 days, with a production platform in 90.
The cost moves with six things: how many carriers and countries are involved; how many invoice formats must be read; the size of the inventory; the ERP, accounts payable and HR systems it connects to; how detailed the audit rules are; and whether SaaS and cloud spend are included.
/// /// FAQ
Frequently Asked Questions
Telecom expense management, or TEM, is the process of controlling what an organisation spends on telecom services: keeping an inventory of every line and circuit, capturing and auditing invoices, disputing errors, allocating costs to the teams that use them, and cancelling or resizing services that are not needed. For organisations with many sites, carriers or countries, it is usually run on dedicated software.
TEM software brings every carrier's invoices into one place, checks each charge against contracted rates and the services you actually have, flags errors for dispute, assigns costs to departments, and passes approved invoices to accounts payable. It also shows where money is being wasted — lines nobody uses, plans larger than needed, services that should have been cancelled.
A telecom bill audit checks invoices against contracts and inventory to find charges that should not be there: lines for people who have left, services that were disconnected but still billed, rates that do not match the contract, and duplicated fees. Done manually, it is usually a periodic sample. TEM software audits every invoice as it arrives.
TEM services are outsourced: a provider runs the inventory, audit, disputes and optimisation on your behalf. TEM software is the platform the work is done on, run either by your own team or by a service provider. Sodio builds the software — for enterprises that want to run TEM themselves, and for TEM providers building their own platform.
It is the broadening of telecom expense management to cover all recurring technology spend — SaaS subscriptions and cloud costs as well as telecom. The problems are the same: services nobody uses, costs nobody can allocate, and invoices nobody checks.
It depends entirely on the estate and how well it is managed today, and published figures vary widely. The quickest way to find your own number is to audit a recent month of invoices against your contracts and inventory, which shows both the errors and the unused services.
/// RELATED SERVICES
Related Industries and Services
Routes where scope overlaps with telecom expense management.
/// GET STARTED
Start With Last Month’s Invoices
Tell us how many carriers you pay, in how many countries, and how invoices are checked today. We will prepare a free solution architecture for a platform that captures, audits and allocates every one of them.